Wet laundry or an interrupted spin? The water left in the drum decides where to start.
Start with the water state
Is water still in the drum?
Pause with the normal controls. Look without forcing a locked lid or door. If the drum has drained, note whether it never spun or spun slowly and stopped.
Route 1 · Retained water
Resolve drainage before suspecting the drive
Record any drain warning and whether water is leaving through the hose. A washer that hasn’t drained can leave a load wet without establishing a belt or motor fault.
Continue with drainage checksRoute 2 · Drained drum
Separate the setting, the load and missing motion
Check the selected spin option
Use the model’s cycle instructions to confirm the setting for this load. Don’t assume every cycle uses the washer’s maximum spin speed.
If a bulky load slowed or stopped the spin
Wait for the washer to stop and unlock normally. Then follow its instructions for load distribution and the item type.
If the drained drum never begins spinning
Record whether the lock engages and whether the washer attempts to move. Drive and control diagnosis needs the exact model and its documented procedure.
Use the result to choose the next step
If a supported load or setting correction explains the result, compare the next appropriate cycle using the normal owner instructions. Persistent no-spin with a drained drum needs model-specific diagnosis. Give service the water state and the actual spin behavior.
When does this become a repair decision?
Load and setting checks are homeowner observations when safe. Internal drive, motor and control tests are model-dependent service work. Verify the drive type and actual fault before buying a belt. Compare a confirmed complete repair quote, warranty and other known problems with an installed replacement.
Details to keep for service
Full model and suffix, front- or top-load design, cycle stage, selected spin option, exact messages and visible findings. Photograph only what is safely visible without opening the cabinet.
Technical information and sources
These manufacturer references support general principles for the products they describe. Their measurements, tests, reset procedures and part matches must be verified for your full model.
model drive type, spin setting applicability, lock and motor test procedures, calibration or reset sequence, part fitment, repair cost inputs. Obtain the relevant manufacturer instructions or a verified service diagnosis before using these details.