Start with what your washer is doing. Choose a symptom for the first safe check, then follow the route that matches what you observe.
Smoke, burning odor or an unsafe leak? Stop using the washer. Keep clear of water near electrical equipment. Get the appropriate urgent help.
Find your starting point
What’s happening with your washer?
Water won’t drainWater remains in the drum or the cycle stops before spin.
Washer won’t spinThe drum won’t turn, or clothes stay soaking wet.
Washer won’t startSeparate a blank display from controls that respond.
Washer won’t fillNo incoming water, slow filling or water that disappears.
Water is leakingStart with where and when the water appears.
Unusual noiseCompare the sound with the cycle stage.
Shaking or vibrationCheck the load and installation before suspecting a part.
Door or lid won’t lockFollow the lock state without forcing or bypassing it.
Stops during a cycleRecord the last completed stage and any message.
Agitator isn’t workingDistinguish upper agitator action from all wash movement.
Clothes aren’t getting cleanSeparate remaining soil, residue and a missed wash stage.
Musty or moldy smellLocate the odor before choosing another cleaning cycle.
Seeing an error code?
Copy the exact letters and numbers. Code meanings can change by brand, model and market.
Find your error codeFrom observation to a useful next step
A clear path through the problem
- Describe what you seeNote the cycle stage, retained water, sounds and any exact message. You don’t need to name a faulty part.
- Follow the matched checkBegin with accessible observations. Use the full model number when a control, access procedure or specification depends on it.
- Confirm the resultKeep track of what changed. If the symptom remains or the next task needs cabinet access, use the appropriate service route.
Go deeper with your brand
Controls and checks that match your washer
Choose a brand guide when the next step depends on its controls, design or documentation.
More specific observations
Not sure where your symptom fits?
Search with the brand, what you observe and any displayed message. Don’t bypass a lock, remove protective covers or repeat unsafe operation to reproduce a symptom.
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