Samsung distinguishes Ur retry from other unbalanced-load warnings. This page uses Samsung U.S. guidance. Match the full display and model before choosing a repair.
Identify the display
Record the exact characters, load and cycle stage. Keep clear while the washer is moving. Rearrange laundry only after safe stopping and normal release, using the applicable loading instructions.
Choose the relevant observation
- Ur appears while the cycle retries: record whether normal operation completes.
- Ub or U6 repeatedly interrupts completion: keep load and installation observations for diagnosis.
- The cabinet moves unsafely: stop use instead of holding the washer in place.
Decide what to do next
Repeated imbalance should not be converted directly into a suspension-parts diagnosis. Distinguish a specific load from an installation or mechanical issue with the model-matched next check.
Evidence and limits
Samsung Electronics America: Samsung washing machine information and error codes, dc, Ub, U6, Ur heading. Reviewed October 15, 2026. U.S. Samsung code reference; several meanings depend on model. This is code interpretation and safe routing, not a full repair procedure or a verified part match.